Returns, Refunds & Cancellation Policy

Universal Brew Coffee

We offer something unique to both local and international patrons, ensuring a memorable coffee experience every time.

Returns

Our return policy is valid for 15 days from the date of purchase. Unfortunately, if 15 days have passed since your purchase, we will not be able to offer a refund or exchange.

To be eligible for a return:

The item must be unused
The product must be in the same condition as received
The item must be returned in its original packaging

We offer a no-questions-asked refund if:

The product is returned within 15 days of delivery
The product is unused, sealed, and undamaged
The original packaging is intact

Missing Items

In case any item is missing from your order, it is mandatory to provide an:

Unboxing video, or
Unpacking video

to our customer support team. This applies to both:

Partial orders
Empty box deliveries

Special Return Conditions

Bars & Cookies

Refunds are eligible if:

The product is returned within 15 days
Packaging is intact and undamaged
Not more than:
- 1 single bar, or
- 1 pack/pair of cookies

has been consumed.

Liquid Coffee Sachets

To qualify for a return:

Not more than 1 sachet should have been consumed.

Refunds (If Applicable)

Once your returned item is received and inspected:

We will notify you via email
Approval or rejection of the refund will be communicated

If approved:

Refunds will be processed within 2 to 4 business days
The amount will be credited to your:
- Original payment method, or
- Via cheque/IMPS for COD orders, whichever is convenient

Late or Missing Refunds

If you have not received your refund:

Check your bank account
Contact your credit card company
Contact your bank, as processing times may vary

If you still have not received your refund, contact us at:

care.ubcoffee@gmail.com

Cancellations

For order cancellations:

Please contact us within 12 hours of placing the order online
Orders cannot be canceled after dispatch details or tracking information has been shared

Sale Items

Only regular-priced items are eligible for refunds.

Unfortunately:

Sale items cannot be refunded

Exchanges

We replace items only if they are:

Defective, or
Damaged

For exchanges, contact us at:

care.ubcoffee@gmail.com

and send the product to:

Khyati & Sons Enterprise
B Block, Chandraprabhu V-2
Behind Vasna Bus Stop
Vasna, Ahmedabad – 380007

Gift Returns

If the item was marked as a gift:

You will receive a gift credit
A gift certificate will be mailed after the returned item is received

If the item was not marked as a gift:

Refunds will be issued to the original purchaser

Shipping

To return your product, mail it to: