Privacy Policy
Privacy Policy & Cancellation Policy
Universal Brew Coffee
We offer something unique to both local and international patrons, ensuring a memorable coffee experience every time.
SECTION 1 – What Do We Do With Your Information?
This section explains:
The purpose of processing your personal data
The legal basis for doing so
How long your information is retained
Email Marketing
With your permission, we may send you emails regarding:
Our store
New product launches
Promotions and updates
SECTION 2 – Consent
How do we get your consent?
When you provide personal information to:
Complete a transaction
Verify your payment method
Place an order
Arrange a delivery or return
you consent to us collecting and using your information for that purpose only.
For marketing purposes, we will either:
Ask for your direct consent, or
Provide an option to opt out.
How do you withdraw your consent?
You may withdraw your consent at any time by contacting us at:
or by mail at:
Khyati & Sons Enterprise
B Block, Chandraprabhu V-2
Behind Vasna Bus Stop
Vasna, Ahmedabad – 380007
SECTION 3 – Disclosure
We may disclose your personal information if:
Required by law, or
You violate our Terms of Service
SECTION 4 – Online Platforms
Our store is hosted on GoDaddy, and powered by WooCommerce, enabling us to offer products and services online securely.
Your data is stored through:
GoDaddy databases
Secure hosting infrastructure
Protected servers behind firewalls
Payment Gateways
If you choose payment gateways such as:
CCAvenue
PayU Money
your payment information is encrypted according to PCI-DSS security standards.
Your transaction data is retained only for the duration necessary to complete the transaction and is deleted afterward.
SECTION 5 – Third-Party Services
Third-party service providers used by us may collect and use your information only to the extent necessary to perform their services.
We encourage users to review third-party privacy policies carefully, especially for:
Payment gateways
Transaction processors
External applications and websites
External Links
Our website may contain links to third-party websites. Once you leave our site, you are no longer governed by our Privacy Policy or Terms of Service.
SECTION 6 – Security
We take reasonable precautions and follow industry best practices to protect your personal information against:
Loss
Misuse
Unauthorized access
Disclosure
Alteration
Destruction
All sensitive information is protected using:
SSL encryption
AES-256 encryption
PCI-DSS compliant security practices
SECTION 7 – Cookies
We use cookies to enhance your browsing experience and improve website functionality.
Cookies may be used to:
Store session information
Track website visits
Maintain shopping cart details
Improve analytics and user experience
You may choose to disable cookies through your browser settings.
SECTION 8 – Age of Consent
By using this site, you confirm that:
You are at least the age of majority in your jurisdiction, or
You have provided consent for any minor dependents using the site
SECTION 9 – Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting on the website.
If our business is acquired or merged with another company, your information may be transferred to the new owners to continue providing services.
Cancellation & Refund Policy
Cancellation Policy
Orders may be canceled within 30 minutes of being placed. After this period, orders move to the dispatch stage and cannot be canceled.
For assistance, contact:
Return Policy
At present:
Food and beverage products are non-returnable
Returns are not generally offered on other products
However, if you are dissatisfied with your purchase, please contact us and we will do our best to assist you.
Refunds (If Applicable)
Once a returned item is received and inspected:
You will receive an email notification
We will inform you whether your refund is approved or rejected
If approved:
Refunds will be processed to your original payment method
Processing may take up to 30 days
Late or Missing Refunds
If your refund has not been received:
Check with your credit card provider
Contact your bank regarding processing delays
Reach out to us at:
Exchanges
We replace items only if they are:
Defective, or
Damaged upon delivery
Please contact us at:
for assistance with exchanges.
Shipping Costs
Shipping charges are non-refundable
Return shipping costs may be deducted from approved refunds
Delivery timelines for exchanged products may vary depending on location
Contact Information
For questions, complaints, or requests regarding your personal information or this policy, contact:
Privacy Compliance Officer
Khyati & Sons Enterprise
B Block, Chandraprabhu V-2
Vasna, Ahmedabad – 380007